A Quality Circle (QC) is a group of employees within an organization who come together voluntarily to identify, analyze, and solve work-related problems and improve the overall quality of products, processes, or services. Quality Circles are a fundamental aspect of Total Quality Management (TQM) and are based on the principle that employees at all levels of an organization can contribute to continuous improvement.
To ensure the success of Quality Circles, it is essential for management to provide the necessary resources, create a supportive environment, and consider and implement the proposed solutions. Regular monitoring and feedback help in measuring the impact of the Quality Circle initiatives and further refining the process.